Invotec’s team of dedicated technicians work as a fully outsourced IT team or in conjunction with your internal IT resources to provide 24 X 7 IT to our clients. Our Managed Services allow you to focus on running your operations knowing you have the backup of a fully accountable IT team who are constantly monitoring the performance of your IT systems.
Today’s IT infrastructure is expected to deliver reliable and continuous service. Effective IT operates efficiently and cost-effectively, scales with your business an+d supports change.
Invotec managed IT services can offer basic or advanced support depending on your needs. Our managed IT services includes:
- Fixed fee monthly service agreement
- Single point of contact and accountability for your IT
- Data protection (disaster recovery and business continuity)
- Local Outsourced Help Desk staffed with a team of experienced engineers
- Online remote support systems and reporting including:
- Job ticketing – Jobs are prioritised by Business Interruption Level. Escalation to Advanced Teams as necessary and according to agreed upon Service Level Agreements (SLA)
- “Virtual CIO” reporting
- Procurement supply solutions
- Software procurement, license and subscription management
- Hardware procurement and lifecycle management
- Change Management “moves, adds and changes”
- Server maintenance and management.
Contact us for an initial IT consultation