IT Managed Services Melbourne

IT Solutions to support productive workplaces

No two businesses are exactly alike, so no two IT solutions should be either. This is why Invotec has assembled a team of IT experts whose knowledge and experience spans multiple industries. Your IT specialist will work collaboratively with you to ensure we deliver the precise kind of managed IT solution you need.

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Clients We Support as Managed Service Providers

We partner with industry leaders

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Melbourne Montessori School logo
GumbuyaWorld logo
Deutz Logo
Hale Signs Logo
Diamond Singer Partners logo
Power to print logo
Safeguard Safes logo
Islamic college of Melbourne
Picha group logo
Mt Hira College logo
St. Peter's Bentleigh Logo
PPMGA logo
Irabina Logo
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outsourced it management to support your team

Your dedicated IT department

IT underpins every aspect of your business. Even the smallest inefficiencies can add up to major frustrations and lost opportunities. On the flip side, every improvement made through proactive IT support can translate to significant efficiency gains over time. Invotec offers the ideal outsourced solution, giving you a complete suite of managed IT services and support.

We like how Invotec has employees in different areas of IT, it means we're able to throw different things at the team with confidence. They're always up to date with IT security & trends, and being a partner with reliable brands means we get access to discounted, high quality products.
Islamic college of Melbourne
Bakr Dennaoui
IT Manager, Islamic College Of Melbourne
Invotec go to great lengths to understand our IT support needs. Since working with the team at Invotec, we now have a stable network without the excessive expense on maintenance. The outcome of our relationship has translated into improved teaching and learning outcomes for our school.
St Brigids primary school Mordialloc
Michael Russo
Principal, St Brigid’s Primary School, Mordialloc

IT solutions designed by experts in your industry

Treat yourself to customised IT support from technicians who love to listen

Whether you’re looking for managed IT services in Melbourne or elsewhere in Australia, your business goals, current technology, data storage requirements, and the specifics of your industry should all have a say in the shape your IT solution takes. Invotec’s seasoned IT gurus have years of experience in fields ranging from education to events and project management. This gives us the game-changing capacity to team you up with an IT consultant who understands your industry and the unique challenges and opportunities it presents.

FAQs

We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Invotec have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
We will and do when required. Invotec has tiered partnerships with most major vendors including Apple, Dell, Fujitsu, HP, Cisco, Fortinet etc. This means we get access to special tiered pricing discounts which we pass on to our customers.
Yes. We build this around the ASD Essential 8 for all customers and the policy reach is customised to the needs of the individual organisation.

After all interactions with Invotec, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.

Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
Many of our customers request on-site support, both scheduled and ad hoc. This can be arranged through our account managers and/or service delivery managers.
Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Invotec however, it must be supported by the software vendor/developer to be covered under our service level agreement.
Windows, MacOS, iOS, Linux.
Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
Managed IT infrastructure services are the management and maintenance of infrastructure such as servers, switches, wireless network systems, firewalls and storage, both physical and virtual, on premises or in the cloud.
We don’t need things that are flashy, we need things to work consistently and that’s what we get with Invotec
St Peters logo
Chris Joplin
Teacher & ICT Specialist, St Peter's Primary School

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