Fortinet is not an Australian company. Although their products are widely used in our country, the headquarters of Fortinet is in Sunnyvale California, USA.
Why’s that important to our story today?
Because I wasn’t looking for warranty support or manufacturer support from Fortinet itself when I typed, “Fortinet support Melbourne” into my Google browser.
I was looking for a local company that could:
Basically, I wanted someone to come in and run the Fortinet products for me.
In case you’re new to Fortinet products, here’s the “elevator pitch” from Fortinet itself.
“Fortinet delivers high-performance network security solutions that protect your network, users, and data from continually evolving threats. Our broad portfolio of top-rated solutions and centralised management enables security consolidation and delivers a simplified, end-to-end security infrastructure.”
I didn’t think that finding someone who supported Fortinet hardware, software, and cloud applications here in Melbourne would be such a monumental task.
What did my Google search reveal?
Well, there were a handful of professional IT Management companies that displayed the Fortinet logo badge on the homepage of their website along with other IT development and sales vendors like Microsoft, Acronis, and ConnectWise.
But let me tell you something. When I called two of the five and asked about Fortinet, the individual who answered the phone had no idea what I was talking about and was obviously bluffing his/her way through the conversation. At one point, I’m sure I heard one of the two feverishly typing the name “Fortinet” into their computer to find out what it was.
I determined quickly that those two IT Services Providers were not for me. Sure, the people that answered the phone and didn’t know what they were talking about were likely low-paid office clerks, but if their company truly specialized in supporting Melbourne companies use of Fortinet products, they would have had more on the ball. Surely they would have recognized the brand and been able to give some basic information. But alas, this was not the case.
So with my hopes – and expectations – lowered a little bit, I moved on to the other three companies from my Google search that made the shortlist.
My next three restored my faith in Managed IT Services companies. The individuals who answered the phones were articulate, knowledgeable, and able to give specifics regarding their efforts to help Melbourne businesses like mine be more secure using the Fortinet array of products.
So, my shortlist had been narrowed down to three decent candidates.
I decided to take a two-pronged approach to my vetting of the three candidates that were still in the running.
#1 – Look at reviews of the company on Google and Yelp.
#2 – Have a representative from each company come to the office for a talk.
What was I looking for in the company that would come out on top? I was looking for someone who would tell me more than I could learn in a deep-dive Google search for “how Fortinet helps a business.”
I was looking for someone that saw Fortinet devices and software as more than simply a security measure. I wanted an IT support partner that could tie my Fortinet assets into my IT system in a way that elevated the security and efficiency of the entire company.
I know. I was asking a lot. But I thought, “At least one of these companies has to go beyond the basics of Fortinet use for security to a holistic business-first approach to Fortinet support.”
Why was my thinking running along these lines?
Because first and foremost, I’m a business leader. Gaining even a fraction of a percentage point in efficiency means greater productivity and a healthier bottom line at the end of the year.
So yes, I wanted someone with some business chops in addition to their skills in Fortinet products.
After my individual face-to-face interviews with the representatives of the three Melbourne IT support companies there were two clear front-runners.
So, with little left to go on, I turned to criteria #1 and looked at the reviews of the two final companies online.
Did I go with the company with the best reviews?
I went with the company that seemed to have the most genuine and honest reviews.
Because reviews can be bought; reviews can be faked. And almost without exception, when advertising companies buy or fake reviews for their clients, they are all over-the-top, glowing, 5-star reviews with little detail about the relationship between the reviewer and the company.
One of the “Fortinet support finalists” fell into this second category. Their reviews were a little too perfect – a little too rehearsed. So, I opted for the one with reviews that seemed genuine.
In the end, the company that I chose was Invotec Solutions. They operate right here in Melbourne and have a focus on using technology to improve business operations. That’s exactly what I was seeking.
Since hiring Invotec for our Fortinet support nearly two years ago, we haven’t looked back. They have provided us with stellar service, we have experienced no downtime so far, and they have become the driving force in integrating and innovating with our systems to better support our internal workflow.
Don’t look any further for Fortinet support in Melbourne! The Invotec team would be privileged to meet you.