Whether you’re a new business still determining your IT strategy or an established enterprise operating with an in-house IT department, a Managed Service Provider can transform your operations for the better. Small business owners may be surprised to learn that most MSPs offer flexible packages featuring a tailored suite of services designed to suit your needs and budgets. MSPs like Invotec work flexibility into every partnership, ensuring business owners can scale up or down as needed.
The news is just as good for companies with long-standing IT departments. The truth is that you can have your in-house IT consultants and your MSP too. In fact, you can reap an abundance of benefits by keeping core functions in-house while strategically outsourcing specific projects to an MSP.
Below, we explore seven of the most prominent benefits you can look forward to if you partner with a Managed Service Provider in Australia.
Efficient use of resources
When you partner with an IT Managed Services Provider, you tap into a wealth of up-to-date knowledge and technology. If your MSP is your sole form of IT support, you’ll get to enjoy round-the-clock service. You’ll also receive a complete IT solution that far exceeds what you’d get if you dedicated your funds to hiring in-house consultants and purchasing software licenses yourself.
If you’re partnering with an MSP to take the pressure off your in-house team, you can get marvellously specialised in your approach to technology. For example, you can have your MSP focus on helpdesk support and 24/7 threat surveillance while your in-house team drives innovation. Alternatively, you may wish to keep your in-house team focused on daily IT support while your MSP comes in on a per-project basis to manage highly specialised tasks.
Whichever approach you take, the one constant is that a good MSP will help you allocate resources more efficiently.
Far more robust cybersecurity
Enterprise-level MSPs like Invotec support many Australian businesses across a variety of industries. This breadth of experience gives us unique and timely insights into the latest threats and attack vectors. So, our clients can rest easy knowing their IT infrastructure is safe under the watchful eyes of our experienced technicians.
From analysis of past data breaches like the JBS and Kaseya attacks of 2021, we know cybercriminals favour holidays, weekends, and the early hours of the morning for their attacks. The reason is obvious – when you’re tucked in bed or otherwise away from your business, they have an easy window of opportunity for accessing your system unnoticed, planting malware, or encrypting your data.
That is why the 24/7 support offered by MSPs is so invaluable. When a team of skilled technicians is keeping an eye on your system at all hours of the day, you can enjoy your time away from work more fully, knowing there won’t be any IT disasters unfurling in your absence.
Business owners who partner with an MSP get to enjoy this high level of cybersecurity without having to pay for any ongoing training. Instead, the MSP shoulders these costs, ensuring all technicians are fully certified and up-to-date in their knowledge.
Premium tools without the premium price tags
The online ecosystem is teeming with new tools, platforms, and programs promising to transform your business and deliver powerful results. However, even if you select wisely and invest in premium technology and digital tools, every IT investment demands integration. On top of that, they may also necessitate training and a period of reduced efficiency as your team gets used to the new system.
With a good MSP on your side, you no longer have to spend time researching tools and technology that lie outside your scope of expertise. Instead, you’ll have a team of experts helping you develop the right IT infrastructure to meet your needs. Your MSP can deploy and maintain every aspect of this infrastructure on your behalf, ensuring you get the best possible ROI from your IT investments.
IT support continuity
With an MSP managing your IT infrastructure, you never have to worry about employee turnover or the break in continuity this can create. When in-house IT employees move on from a company, there’s always the risk of knowledge gaps arising. Even if you have an excellent system for training new team members, this still requires time and resources that could otherwise be directed into furthering your core business goals.
When you work with an MSP, by contrast, you’re in the hands of a team of experts who have systems in place to ensure absolute continuity in the service they deliver.
Effective management of complex projects
Have you ever tried to troubleshoot a problem with your laptop only to find yourself hopelessly lost down a rabbit hole of confusing forum posts and unhelpful advice? If so, you’ve had a tiny taste of how complex some IT projects can be. Expand that annoying little laptop issue to an enterprise level project, and it’s clear that some tasks are best left to the experts.
As with other industries, there are many specialisations within the broader realm of Information Technology. So, while your in-house IT department may be brilliant at providing helpdesk support and deploying RPA bots, they may lack the expertise to help you replace legacy software and adjust to a new system.
Easy scalability
If your IT needs grow and you hire permanent employees to cover the work, you commit yourself to covering their wages, benefits, and other related expenses long-term. This may leave you overstaffed during seasonal downturns. Worse yet, if you face a setback and need to scale down your operations, you’ll be left with the arduous task of managing retrenchments.
When you work with a Managed Services Provider, you can scale up or down almost instantly. All it takes is a call to your team, and the necessary action will be taken. In the MSP world, it’s common for clients to scale back during low seasons and increase their demands during times of high output. MSPs are also able to offer clients much-needed flexibility during recessions and other economic difficulties.
Handle data compliance with ease
Data compliance is a crucial factor for modern businesses. However, it’s particularly pertinent to those working in eCommerce, education, healthcare, and financial services.
In addition to being a legal obligation, data compliance will help you do the right thing by your customers, grow your customer base, and avoid fines and penalties. Like all legal issues, it can be complex to navigate, which is why the qualified experts employed by your local MSP can be an invaluable resource. They can ensure your systems comply with national regulations, and if necessary, international laws too.
As one of Australia’s leading Managed Service Providers, Invotec is committed to raising the standard of IT support for Aussie businesses. If you’re ready to start reaping the benefits described above, contact Invotec to connect with one of our friendly IT experts. We support Australian businesses across a broad range of industries, so our technicians are ready to deliver the industry-specific advice you need.
